A collection of 20 posts
With today’s customer expectations higher than ever, delivering exceptional customer support is crucial for staying ahead of the competition. Contact centers are at the heart of customer service, so making them as efficient as possible is likely a top priority. That's where generative AI tools come in. Integrating generative
Nobody is arguing against the place of artificial intelligence’s (AI) as a disruptor in the workplace. The discussion gets interesting with respect to generative AI and its enormous potential for benefit, but also its place as a potential window for cyber threats. Cyber security threats keep changing with technological
Generative artificial intelligence (generative AI) is exhibiting explosive progress, with a report from Grandview Research estimating that it will grow at a CAGR of 37.3% between now and 2030. One of its greatest appeals is its accessibility, allowing companies of every size to utilize the streamlining, automation, and other
Generative AI, also referred to as gen AI, is a hot topic. Students are trying it out to see if they can use it to write convincing papers, while companies test apps to see if they generate expertise that matches the best in their industry. Before you begin pushing out
There is no denying the fervor throughout the world regarding artificial intelligence (AI) and its emergence in the workplace, but a new danger called shadow AI has come as a side effect. Read on to learn what you can do to keep your company safe from this threat. Shadow AI
Despite the controversy surrounding artificial intelligence (AI), it has already made its mark on practically every industry. Increasing numbers of organizations have implemented AI into a variety of business processes, but roughly 60% of small- to medium-sized businesses say they aren’t exactly sure what AI can do to benefit
Hollywood actors and writers are on strike, in part because of artificial intelligence (AI)-related topics, and are shining a light on what AI is capable of to the masses who might not be familiar with the technology. But for tech-savvy individuals involved with contact centers, AI is nothing new.
Generative AI is generating a lot of discussion for its ability to push creative boundaries, but cyber security experts are equally as interested in the risks associated with it. For example, hackers are using generative AI to compose more enticing phishing emails and for upgrading malicious exploits commonly found in
More companies are pursuing network solutions that allow Artificial Intelligence (AI) and Machine Learning (ML) advances to improve network performance and efficiency, resulting in benefits like cost savings and lightening the load for IT teams. But if network data is lacking in quality or frequency, it may be impossible to
In recent years, companies have been expanding their concept of customer service to a broader goal of creating a customer experience. It’s all about how the customer should have an experience, not just make a purchase. But soon, your company may be expanding that concept even further to include
It seems that every year, those interested in tracking business technologies are always drawn to artificial intelligence (AI) and various other automation solutions. It’s safe to say that these advancements have gone beyond trend-setting technologies and are now commonly found in plans for improvement. But how do you know
The pandemic convinced companies that remote work could be both productive and profitable, and workers appreciate the work-life balance stemming from remote opportunities. In some cases, companies are adopting a permanent hybrid work model, allowing employees more flexibility in their locations and schedules. But equipping the network and applications for
Technology trends are always changing, and the COVID-19 pandemic played a strong role in advancing the digital transformation plans of companies trying to keep pace with of-the-minute changes. But not all business technology will be right for every company. Here are five you may want to consider as a part
Networking teams are the unsung heroes of the pandemic. Whether it’s health care facilities relying on timely transmission of data or teachers attempting to connect with students, it all depends on the unseen infrastructure of connectivity. For enterprises across the globe sending their employees home for remote work, the
Simon Margolis (Director of Cloud Adoption at SADA) flexes his extensive experience with the Google Cloud Platform, and offers key information on the potentially incredible future of data, AI and map technologies. Episode Transcript: INTRO: [00:00] Welcome to the Tech Deep Dive podcast, where we let our inner nerd
In this episode, Max Clark talks with Jim Anthony, AppGate’s VP of Cybersecurity, about AppGate’s approach to secure access. Jim breaks down Zero Trust Network Security and explores the security problems that can be addressed by their Software-Defined Perimeter. Episode Transcript: INTRO: [00:00] Welcome to the Tech
Businesses have a core responsibility to protect their user’s information and employee information. When it comes to security, oftentimes, business leaders tend to believe that they are not at risk of a security breach. In this episode of the podcast, Max Clark speaks with Dave Nuti, the Head of
Most people believe that their business could never be the target of a cyberattack, but if you have internet within your environment, then you are a target. In this episode of the podcast, Max Clark talks with Intelisys National Cyber Security Specialist, Ivan Paynter, on how not to be overwhelmed
Digital transformation takes on its own definition at each enterprise where it is being implemented, but it generally means using technology to disrupt current business processes with the end goal of improving the customer experience. Its effects were first experienced in marketing, as print materials were quickly displaced by email
The role of an enterprise’s IT leader is changing. With digital transformation expanding the scope of IT in the workplace, the IT leader requires a spot at the executive table, helping drive the customer experience and providing insight on technology decisions. Depending on their history with an enterprise, an