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customer service

A collection of 3 posts

Machine customers may order parts and services for their own well-being through AI technology.

Is Your Company Ready to Cater to Machine Customers?

May 15, 2023
AIMachine CustomersArtificial Intelligencecustomer service

In recent years, companies have been expanding their concept of customer service to a broader goal of creating a customer experience. It’s all about how the customer should have an experience, not just make a purchase. But soon, your company may be expanding that concept even further to include

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ITBroker.com
Implementing the right technologies can enhance the customer experience.

Customer Experience Solutions Take on New Importance

Jul 25, 2022
customer experienceCXcustomer experience technologycustomer servicecall centerContact CenterUCaaSCCaaS

Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is

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How Unified Communications Improves the Customer Experience

How Unified Communications Improves the Customer Experience

Jan 22, 2018
customer serviceUnified Communications

Encouraging your customers to communicate with you is one of the best ways to understand how to reach your target audience, improving satisfaction and growing sales. Implementing a unified communications solution is a great way to improve your customers’ satisfaction and encourage them to freely provide feedback. A good starting

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