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customer service

A collection of 2 posts

Implementing the right technologies can enhance the customer experience.

Customer Experience Solutions Take on New Importance

Jul 25, 2022
customer experienceCXcustomer experience technologycustomer servicecall centerContact CenterUCaaSCCaaS

Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is

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  • ITBroker.com
ITBroker.com
How Unified Communications Improves the Customer Experience

How Unified Communications Improves the Customer Experience

Jan 22, 2018
customer serviceUnified Communications

Encouraging your customers to communicate with you is one of the best ways to understand how to reach your target audience, improving satisfaction and growing sales. Implementing a unified communications solution is a great way to improve your customers’ satisfaction and encourage them to freely provide feedback. A good starting

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ITBroker.com
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