A collection of 6 posts
Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is
While many companies struggled during the initial months of the COVID-19 pandemic, for others, it was a moment to prove what was possible. Migration to cloud-based communication and collaboration solutions was initially pursued for cost savings and agility benefits but became essential during the pandemic. Now, more than two years
The pandemic ushered a new era in the workforce, proving that remote teams could be a reality without losing productivity or collaborative benefits. The key to that success? Cloud solutions – and particularly, unified communications. Even as many remote workers are returning to the office, survey results [https://www.computerweekly.com/
A sudden shift in March 2020 forced IT teams to quickly equip workers for remote settings. Now, even as companies are shifting to bringing teams back in person, employees are requesting a hybrid work situation. Even while employees struggled with social isolation and technological challenges, there were surprising gains in
As the pandemic expanded across the globe, enterprises were forced to scramble to equip employees and customers with the communications tools necessary for business continuity. Many turned to unified communications as a service (UCaaS) as a quick upgrade to meet the needs of end users. While those end users tend
