CCaaS

A collection of 3 posts

Implementing the right technologies can enhance the customer experience.

Customer Experience Solutions Take on New Importance
customer experienceCXcustomer experience technologycustomer servicecall centerContact CenterUCaaSCCaaS

Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is
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Communication and collaboration are optimized with the integration of UCaaS and CCaaS.

Supporting Communication and Collaboration in a Post-COVID Work Environment
Unified CommunicationsCollaborationUCaaSCCaaScloud communications

While many companies struggled during the initial months of the COVID-19 pandemic, for others, it was a moment to prove what was possible. Migration to cloud-based communication and collaboration solutions was initially pursued for cost savings and agility benefits but became essential during the pandemic. Now, more than two years
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