6 Benefits of Leveraging Generative AI in Unified Communications

Communication is everything in today's digital work environment. With remote and hybrid work models becoming the norm, modern businesses need robust unified communications (UC) platforms to connect employees across locations and devices. But to truly unlock the potential of a remote workforce, UC needs more intelligence. 

By harnessing generative AI in unified communications, businesses can create a seamless, automated communication ecosystem that connects teams and boosts efficiency. Read on to explore the benefits of using generative AI in your UC platform.

1. Automated Scheduling

Integrating generative AI into your UC platform can revolutionize scheduling. AI can autonomously manage calendars across your organization to check availability, propose meeting times that work for everyone, and handle the back-and-forth coordination it takes to align busy schedules. Generative AI looks at each participant's calendar, habits, and preferences to schedule seamless meetings tailored to their needs.

With AI handling meeting logistics behind the scenes, your employees can focus their energy on more important tasks.

2. Personalized Communication

Generative AI allows unified communications platforms to deliver more personalized, context-aware interactions. By understanding each employee's role, projects, and preferences, AI can route incoming calls and messages to the most relevant person. It can also suggest the best communication channel – video, voice, chat, or email – based on the sender, recipient, and nature of the content to ensure every communication is delivered efficiently and effectively.

3. Intelligent Response Generation

Generative AI also gives your unified communications platform the ability to respond to employee questions and requests intelligently. It delivers relevant information on demand, guiding users and optimizing workflows.

For simple, frequently asked questions, AI can provide answers directly, like an automated assistant. For more complex queries, AI can point users to the right expert or knowledge base resources so your employees get their needs met quickly without disrupting others. 

4. Proactive Note-Taking

Generative AI can listen in on meetings and calls to summarize key discussion points, decisions, and action items, eliminating the manual work of documenting meetings while capturing important details. The meeting notes generated by AI are clear, concise, and shared immediately after each meeting to keep everyone aligned and informed without requiring extra work.

5. Real-Time Translation

For global companies, real-time translation enabled by generative AI eliminates language barriers that can hamper communication. Generative AI models capture not just the speaker’s words but their intent and tone as well – so your multilingual teams can collaborate smoothly during video, voice, and text conversations. 

6. Smarter Virtual Assistants

Integrating generative AI into your platform can provide your teams with virtual assistants that handle a wide range of verbal and text-based interactions. Employees can ask questions, make requests, and get things done through a natural conversation.

With each interaction, the AI assistant continuously learns and improves. It delivers faster, more accurate responses tailored to each user over time, creating a seamless communication experience.

ITBroker: Your Partner in Harnessing Generative AI in Unified Communications

Implementing generative AI solutions can be tricky if you’re not sure how to navigate the changing marketplace. With our expertise in IT and telecom, ITBroker.com can help you find the best-fit generative AI solution to enhance your UC platform.

Ready to connect your teams and transform communication with generative AI? Talk to an expert at ITBroker.com today.