222 posts published
With today’s customer expectations higher than ever, delivering exceptional customer support is crucial for staying ahead of the competition. Contact centers are at the heart of customer service, so making them as efficient as possible is likely a top priority. That's where generative AI tools come in. Integrating generative
Nobody is arguing against the place of artificial intelligence’s (AI) as a disruptor in the workplace. The discussion gets interesting with respect to generative AI and its enormous potential for benefit, but also its place as a potential window for cyber threats. Cyber security threats keep changing with technological
Generative artificial intelligence (generative AI) is exhibiting explosive progress, with a report from Grandview Research estimating that it will grow at a CAGR of 37.3% between now and 2030. One of its greatest appeals is its accessibility, allowing companies of every size to utilize the streamlining, automation, and other
Generative AI, also referred to as gen AI, is a hot topic. Students are trying it out to see if they can use it to write convincing papers, while companies test apps to see if they generate expertise that matches the best in their industry. Before you begin pushing out
There is no denying the fervor throughout the world regarding artificial intelligence (AI) and its emergence in the workplace, but a new danger called shadow AI has come as a side effect. Read on to learn what you can do to keep your company safe from this threat. Shadow AI
The adoption of unified communications technology has expanded in recent years, offering companies many benefits, including high-performance video conferencing and integrated communications options. But one problem that keeps popping up is that, when it comes to phone calls, users still prefer the native calling app. The solution to address this
Despite the controversy surrounding artificial intelligence (AI), it has already made its mark on practically every industry. Increasing numbers of organizations have implemented AI into a variety of business processes, but roughly 60% of small- to medium-sized businesses say they aren’t exactly sure what AI can do to benefit
When you are considering migrating to cloud communications, it may seem that it will solve every challenge. Solutions like unified communications as a service (UCaaS) simplify complex arrays of communications features into one application, as well as offering scalability and cost savings. But even as cloud solutions offer security features
Hollywood actors and writers are on strike, in part because of artificial intelligence (AI)-related topics, and are shining a light on what AI is capable of to the masses who might not be familiar with the technology. But for tech-savvy individuals involved with contact centers, AI is nothing new.
You should always choose the right tool for the job. But what about the tools used in cyber security? They seem to change quite often, which leads to a situation where organizations find themselves using the wrong tools. This results in a host of problems, which in a permanently hybrid
One of the fastest-growing areas of innovation is in network as a service (NaaS), providing a connected, automated approach to networking. NaaS equips companies with improved connectivity, better cyber security, and a high level of performance without having to make a major infrastructure investment. Application programming interfaces (APIs) are a
If you’re worried about cyber attacks, your fears are well-founded, because nearly six times per minute, ransomware attacks hit companies like yours. It’s not just limited to large companies; small businesses are also being targeted. Cyber resilience should be part of every strategy moving forward. Cyber resilience takes
Generative AI is generating a lot of discussion for its ability to push creative boundaries, but cyber security experts are equally as interested in the risks associated with it. For example, hackers are using generative AI to compose more enticing phishing emails and for upgrading malicious exploits commonly found in
Cyber crime is a big business. It’s an industry that will cost the world an estimated $8 trillion in 2023. Being proactive about cyber hygiene will help prevent you from adding to cyber criminals’ coffers. The “2022 Official Cybercrime Report” outlines the risks organizations face this year with the
More companies are pursuing network solutions that allow Artificial Intelligence (AI) and Machine Learning (ML) advances to improve network performance and efficiency, resulting in benefits like cost savings and lightening the load for IT teams. But if network data is lacking in quality or frequency, it may be impossible to
From cyber security to digital transformation and upgrading applications, there is seemingly no end to the evolution of business technologies that help organizations succeed. But how do you know which ones are going to benefit your company?There are so many complex challenges facing IT operations that simplification seems to
If you’re part of any size organization, your IT team has likely been a part of conversations around sustainability. While it may seem elusive for technology investments, there is a potential opportunity for sustainability improvements when upgrading to 5G. This is particularly true if your company’s business involves
When your company is pursuing a digital transformation strategy, there are many turns, obstacles and adjustments along the way. Sometimes those changes can become full-blown strategy redirection, but in more of a drift pattern than a decisive reorganization. How can you tell if your digital transformation has gone off the
As companies adapt to what has become, for many, a permanently hybrid work environment, it is shaping the direction of digital transformation and how IT investments are prioritized. One of the biggest challenges for IT security teams is balancing the need for quality, consistent work experiences across any location with
Human detection and response (HDR) initiatives are helping organizations find a new approach for reacting to threats that are engineered by humans. It’s an approach to human risk management that can be vastly important to organizations of all sizes, as cyber threats are pervasive. These threats could be an
In recent years, companies have been expanding their concept of customer service to a broader goal of creating a customer experience. It’s all about how the customer should have an experience, not just make a purchase. But soon, your company may be expanding that concept even further to include
If you’ve ever spent hours mindlessly scrolling on social media or enjoying a few rounds of video games but groaned when returning to your work apps, you’re probably familiar with the concept of consumerization, even if you’ve never called it that. Consumerization is the influence that consumer-facing
Cyber security has plagued organizations for decades, but when remote work teams became an overnight reality for companies, security breaches also increased in frequency. By partnering with the right tech-savvy professional, you can avoid the common mistakes associated with implementing a security solution. Educating the Workforce Before spending a lot
The number of devices companies are utilizing continues to expand. Factors like remote work, Internet of Things (IoT), and cloud computing all mean that endpoints are increasingly the focus of security and networking teams. End user computing offers new opportunities for flexible work environments and real-time data access, but it
It seems that every year, those interested in tracking business technologies are always drawn to artificial intelligence (AI) and various other automation solutions. It’s safe to say that these advancements have gone beyond trend-setting technologies and are now commonly found in plans for improvement. But how do you know