A collection of 6 posts
Communication is everything in today's digital work environment. With remote and hybrid work models becoming the norm, modern businesses need robust unified communications (UC) platforms to connect employees across locations and devices. But to truly unlock the potential of a remote workforce, UC needs more intelligence. By harnessing
With today’s customer expectations higher than ever, delivering exceptional customer support is crucial for staying ahead of the competition. Contact centers are at the heart of customer service, so making them as efficient as possible is likely a top priority. That's where generative AI tools come in.
Nobody is arguing against the place of artificial intelligence’s (AI) as a disruptor in the workplace. The discussion gets interesting with respect to generative AI and its enormous potential for benefit, but also its place as a potential window for cyber threats. Cyber security threats keep changing with technological
Generative artificial intelligence (generative AI) is exhibiting explosive progress, with a report from Grandview Research estimating that it will grow at a CAGR of 37.3% between now and 2030. One of its greatest appeals is its accessibility, allowing companies of every size to utilize the streamlining, automation, and other
Generative AI, also referred to as gen AI, is a hot topic. Students are trying it out to see if they can use it to write convincing papers, while companies test apps to see if they generate expertise that matches the best in their industry. Before you begin pushing out
Generative AI is generating a lot of discussion for its ability to push creative boundaries, but cyber security experts are equally as interested in the risks associated with it. For example, hackers are using generative AI to compose more enticing phishing emails and for upgrading malicious exploits commonly found in