A collection of 5 posts
Hollywood actors and writers are on strike, in part because of artificial intelligence (AI)-related topics, and are shining a light on what AI is capable of to the masses who might not be familiar with the technology. But for tech-savvy individuals involved with contact centers, AI is nothing new.
When your company is pursuing a digital transformation strategy, there are many turns, obstacles and adjustments along the way. Sometimes those changes can become full-blown strategy redirection, but in more of a drift pattern than a decisive reorganization. How can you tell if your digital transformation has gone off the
Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is
A new survey provides in-depth insights into the tension between work-from-home security, performance, and the customer experience in the age of COVID-19. The results [https://www.menlosecurity.com/blog/security-versus-user-experience] from Menlo Security highlight how the remote workforce has shaped security policy as IT teams race to accommodate outdated equipment
Enterprises are pursuing digital transformation in an effort to outpace their competition and improve the customer experience. Those who don’t embrace this change are in danger of becoming irrelevant in their market, or of watching other companies pull ahead and capture market share. A digital transformation strategy is about