A collection of 3 posts
Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is
A new survey provides in-depth insights into the tension between work-from-home security, performance, and the customer experience in the age of COVID-19. The results [https://www.menlosecurity.com/blog/security-versus-user-experience] from Menlo Security highlight how the remote workforce has shaped security policy as IT teams race to accommodate outdated equipment
Enterprises are pursuing digital transformation in an effort to outpace their competition and improve the customer experience. Those who don’t embrace this change are in danger of becoming irrelevant in their market, or of watching other companies pull ahead and capture market share. A digital transformation strategy is about