customer experience

A collection of 3 posts

Implementing the right technologies can enhance the customer experience.

Customer Experience Solutions Take on New Importance

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Consumer behaviors constantly evolve, but the pandemic pushed some new characteristics that have some companies in panic mode. The post-2020 consumer wants more than price and quality; they want to feel that brands know and understand them. They want a customer experience, not just a purchase. Companies know this is

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Why Work-From-Home Security Is Prioritized Over Customer Experiences

Why Work-From-Home Security Is Prioritized Over Customer Experiences

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A new survey provides in-depth insights into the tension between work-from-home security, performance, and the customer experience in the age of COVID-19. The results from Menlo Security highlight how the remote workforce has shaped security policy as IT teams race to accommodate outdated equipment and relieve overloaded virtual private networks

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