A collection of 20 posts
The adoption of unified communications technology has expanded in recent years, offering companies many benefits, including high-performance video conferencing and integrated communications options. But one problem that keeps popping up is that, when it comes to phone calls, users still prefer the native calling app. The solution to address this
When you are considering migrating to cloud communications, it may seem that it will solve every challenge. Solutions like unified communications as a service (UCaaS) simplify complex arrays of communications features into one application, as well as offering scalability and cost savings. But even as cloud solutions offer security features
If you’ve ever spent hours mindlessly scrolling on social media or enjoying a few rounds of video games but groaned when returning to your work apps, you’re probably familiar with the concept of consumerization, even if you’ve never called it that. Consumerization is the influence that consumer-facing
After the pandemic launched much of the workforce into remote offices, many companies were surprised to find that productivity didn’t suffer. Cloud technology allowed for access to the right tools and corporate resources, and workers didn’t mind giving up their commute. Still, after the dust settled, many companies
The pandemic brought about a host of changes to the entire world, but one of the lasting impacts it has made on the workplace is that a hybrid work situation has become a permanent option for some teams. As a result, both remote and in-office work have presented new challenges
While many companies struggled during the initial months of the COVID-19 pandemic, for others, it was a moment to prove what was possible. Migration to cloud-based communication and collaboration solutions was initially pursued for cost savings and agility benefits but became essential during the pandemic. Now, more than two years
The pandemic ushered a new era in the workforce, proving that remote teams could be a reality without losing productivity or collaborative benefits. The key to that success? Cloud solutions – and particularly, unified communications. Even as many remote workers are returning to the office, survey results [https://www.computerweekly.com/
You might say that the stars aligned in 2020, with cloud technology having picked up just enough momentum for it to be a viable solution for companies shifting to remote teams during the COVID-19 pandemic. Now, as companies adopt an ongoing hybrid workforce, remote collaboration tools are making it a
Merry Christmas! The FCC Just dropped a massive tax bill on your lap and your phone and Internet bill is about to go through the roof… I’m Max Clark, CEO of ITBroker.com, and in the United States we pay a ton of taxes on our communication services: this
Occasionally we get asked questions along the lines of, “Why would we work with you and work with a broker versus working directly with the inside salesperson from this company?” And, “Won’t we get better support from that inside salesperson, ’cause they have more control, more leverage over their
I’m Max, CEO of ITBroker.com, and what do you need to know about Microsoft Teams Direct routing? The first thing is: what licensing that you need to support. Microsoft has changed recently. What licenses are available to voice-enable Microsoft Teams? There is a difference between their E1 and
In this episode, Max Clark talks with Meredith Caram, Intrado’s VP of Global Distribution, Insights, and Growth. Meredith offers insights into how Intrado’s technology provides mission-critical communication solutions and how Intrado enables remote work and employee wellness across its portfolio. Episode Transcript: INTRO: [00.00] Welcome to the
In this episode, Max Clark talks with CallTower’s Chief Revenue Officer, William Rubio. William offers insight into the simplicity of CallTower’s offering and how it delivers unified communications and collaboration solutions with key UCaaS integrations. In addition, Max and William discuss CallTower’s COVID-19 Response Program and how
In this episode, Max Clark talks with Steve Forcum, a technologist at Avaya on Avaya’s partnership with RingCentral, and how their offering has evolved to support their clients during and post-pandemic. Episode Transcript: INTRO: [00.00] Welcome to the Tech in 20 Minutes podcast, where you’ll meet new
IT departments are scrambling really fast, trying to now rethink a lot of application connectivity and delivery. Max Clark talks with William Wohnoutka, CenturyLink’s Vice President of Product Management for Global Internet and Content Delivery Services, about connectivity: Customers aren’t going to have to deal with the physical
Businesses are increasingly adopting Unified Communications as a Service (UCaaS) to streamline communications and collaboration tools. UCaaS introduces single application access to video conferencing, shared workspaces, and a host of messaging and voice call features. In order to ensure a high level of connectivity and quality, enterprises are installing UCaaS
Voice over Internet Protocol (VoIP) offers companies a way to significantly reduce the cost of communications, but a new way to use VoIP is an even more disruptive technology. Unified Communications as a Service (UCaaS) offers a variety of benefits that not only save money, but provide a way for
Most manufacturing processes do not occur in a single location. Instead, each stage of product creation is likely to require a stop in a different state or even country as a product moves from raw materials all the way to appearing on a store shelf. A cotton blanket, for instance,
There have been widespread mergers and acquisitions in the unified communications market as the demand for cloud services has increased. The result is that cloud services customers receive the benefits of scale and cost-effectiveness and the last vendors standing enjoy the amassed market share. The impact of cloud on unified
Encouraging your customers to communicate with you is one of the best ways to understand how to reach your target audience, improving satisfaction and growing sales. Implementing a unified communications solution is a great way to improve your customers’ satisfaction and encourage them to freely provide feedback. A good starting