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State of Disruption Report

Arielle Levine

Jun 1, 2021 • 1 min read

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Leveraging Generative AI in Contact Centers for Enhanced Customer Service Operations

Dec 4, 2023

With today’s customer expectations higher than ever, delivering exceptional customer support is crucial for staying ahead of the competition. Contact centers are at the heart of customer service, so making them as efficient as possible is likely a top priority. That's where generative AI tools come in. Integrating generative

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ITBroker.com

Generative AI: Utilizing the Latest Tech While Prioritizing Security

Nov 20, 2023

Nobody is arguing against the place of artificial intelligence’s (AI) as a disruptor in the workplace. The discussion gets interesting with respect to generative AI and its enormous potential for benefit, but also its place as a potential window for cyber threats. Cyber security threats keep changing with technological

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ITBroker.com

3 Emerging Trends in Generative AI

Nov 13, 2023

Generative artificial intelligence (generative AI) is exhibiting explosive progress, with a report from Grandview Research estimating that it will grow at a CAGR of 37.3% between now and 2030. One of its greatest appeals is its accessibility, allowing companies of every size to utilize the streamlining, automation, and other

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